K9 Top Coat Privacy Policy

Effective Date: March 1, 2024


This Privacy Policy (“Policy”) explains how your personal information is collected, used, shared, and processed when you use or access this website, located at www.k9topcoat.com (“Site”), or use other services provided by K9 Top Coat, LLC, including any written, electronic, and oral communications, online or offline, and any orders or purchases performed (collectively, the “Services”) as well as certain rights and choices you have associated with such information. This Policy also describes your rights regarding your personal data and explains how you can contact us to learn more about our data practices or to exercise your rights.

The Site is provided by K9 Top Coat, LLC (“K9 Top Coat”).  K9 Top Coat is responsible for collecting, processing, and protecting your personal data. In this Policy, the terms “Company,” “we,” “us,” and “our” refer to K9 Top Coat.

Please read the K9 Top Coat Terms and Conditions and this Policy before accessing or using our Site or Services. If you cannot agree with this Policy or our Terms and Conditions, then please do not access or use our Site or Services.

Policy Modification: We may change this Policy from time to time, to reflect how we process your data, and if we make changes, we will revise the effective date or last modified date at the top of this Policy. If we make changes that materially affect your privacy rights, we will attempt to provide advanced notice (including via real- or near real-time disclosures) or otherwise via the Site, or by some other means of contact so that you have a reasonable opportunity to review the changes before you continue to use the Site or the Services.  If you do not agree with a future, modified version of this Policy, then please stop using the Site and our Services at such future time.

  1. How K9 Top Coat Collects and Uses Your Personal Data

We respect the privacy of visitors to our Site and the users of our products and Services; we strive to protect it through our compliance with this Policy. We may collect certain personal information when you use our Services.

Personal information is any information that identifies an individual or renders an individual identifiable. The definition of personal information (used interchangeably in this Policy with the term "personal data") depends on where you reside.

Personal Information does not include data that has been effectively irreversibly anonymized or aggregated so that it can no longer enable us or others, whether in combination with other information or otherwise, to identify an individual.

Your personal data is collected and used by us to support a range of different business purposes. The purposes and types of information we collect are listed in the chart below and should be understood to include uses of your personal data that are compatible with the purposes listed.

Purpose Personal Data We Collect

To create and manage your account or profile with us, and to provide you with our Services

  • Contact information, including email address and password, to register with our Site.
  • Profile data, including, for example, your order history and payment method(s).

To fulfill or process orders

  • Identity and contact information such as name, phone number, and shipping address, as well as financial information or payment account information, for delivery, returns, refund, sales tax determinations, and payment operations.
  • Transaction details, such as return and refund details, any gift card number, and order history, in our Services, in order to fulfill basic functions, including processing your payment and return requests, and keeping you informed of the order status and shipping logistics.
  • We may collect location data, at an IP address-based level.

To provide customer service or support, or for Service-related communications

  • Your communication history with us via various channels, such as email, phone, text messaging, social media, regular mail, instant chat, or our customer service platform, to respond to your requests, as well as to keep you updated about your account and the Services.

Marketing, advertising, or promotional activities

  • Contact information, such as mailing address, phone number and email address, for marketing and email marketing purposes.
  • Non-directly identifiable device identifiers, operating system information, and cookie information, to direct and measure the effectiveness of our advertising.
  • Data about how you engage with our Services, such as browsing, adding to your shopping cart, saving items, placing an order, and returns for market research or statistical analysis, based on your activity on our Site and inferred interests.

To improve or personalize our products or Services

  • Collect your device information, and usage data on our Site for fault analysis, troubleshooting, or system maintenance.
  • To share your personal data within our Company for our business needs or for personalization.

To prevent or investigate fraud and other unlawful activities

  • Information automatically collected through the Services, such as browser type, device information, operating system, and account setting information for fraud prevention and detection and credit risk reduction.
  • Log-in data for risk control and fraud reporting.
  • Billing address and other payment-method data, such as credit or debit card information, to verify payment information.

To comply with any applicable legal requirements

  • Transaction history and certain identifying information to handle and resolve legal disputes, for regulatory investigations purposes, or to comply with lawful requests from a competent law enforcement agency or court.

Other purposes

  • We may use your information for any other purpose disclosed to you prior to you providing us your personal information, or which is reasonably necessary to provide the Services or other related products and/or services requested, with your permission or upon your direction.

Please note: When communicating with us (whether by email, or through various methods on our Site or Services), please do not send us any sensitive information pertaining to yourself or others. We do not intend to collect or store sensitive information or special categories of information.

2. Sharing Your Personal Information

We may disclose and share your personal information with other parties as described below.

    1. Within Our Corporate Organization.  We may share your personal information within our Company, for business maintenance and personalization purposes: for instance, so that you may enjoy a personalized user experience on our Site or in our communications with you, to provide you with the Services, or to take specific actions based on your requests or preferences.
    2. Third-Party Sellers.  If a third party will ship products to you directly, we may share your personal data (for example, name, address, and telephone number) with them so that they may fulfill your order and provide your personal data to a shipping logistics provider in order to ship the products to you.
    3. Service Providers.  We may provide access to or share your personal information with the following types of third-party service providers as set out in the table below.

Supplier/Service Provider/Processor Services Offered

IT system and software providers

Website hosting services (including cloud storage), mobile app or software optimization services, customer relationship management software, email service providers, or system maintenance services

Payment service providers

Third-party payment processors

Marketing and advertising services

Assistance in reaching potential new customers across communications channels

Order fulfillment service providers

Manufacturing, logistics, warehousing, and distribution services, return and exchange services, and order status notification services for your ordered products

Fraud prevention and info security providers

Identity verification, fraud prevention, or credit-risk reduction services to protect our Site and our business

  1. To Maintain Legal or Regulatory Compliance.  We have the right to disclose your personal information as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us. We also may disclose your information where we reasonably believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that disclosure will help us protect the rights, property, or safety of the Company or our customers
  2. With Consent.  We may disclose your personal information to any person, for any purpose, with your consent.
  3. Corporate Transactions.  We may disclose personal information to a buyer, prospective buyer, or other successors in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding in which personal information held by us about our users is among the assets transferred.   You acknowledge and agree to our assignment or transfer of rights to your personal information.

3. Cookies and Other Tracking Technologies

We may use cookies, tags, web pixels, and similar technologies to automatically collect information on our Services. Cookies or tags are bits of code that allow our technology partners to collect information that usually does not directly identify you. We will request your consent before using cookies or other tracking technologies. Information within this section describes our use of cookies and your ability to control the use of cookies for advertising-related purposes.

    1. Cookies.   Cookies are small web files that a website or its provider transfers to your device’s hard drive, through your web browser, that enables the site’s or provider’s system to recognize your browser and remember certain information.  “First-party cookies” are cookies set by us on the Site. “Third-party cookies” are cookies set by other companies whose functionality is embedded into our site (for example, those set by Google).  Generally, we may use first-party and third-party cookies for the following purposes: to make our Services function properly; to provide a secure browsing experience during your use of our Services; to collect passive information about your use of our Services; to measure how you interact with our marketing campaigns; to help us improve our Services; and to remember your preferences for your convenience.  We may use the following types of cookies on our Services:
      • Strictly Necessary CookiesThese cookies are essential because they enable you to use our Services. For example, strictly necessary cookies allow you to access certain areas on our Services. Without these cookies, some services cannot be provided. These cookies do not gather information about you for marketing purposes. This category of cookies is essential for our Services to work, and they cannot be disabled.
      • Functional CookiesWe may use functional cookies to remember your choices so we can tailor our Services to provide you with enhanced features and personalized content. For example, these cookies can be used to remember your name or preferences on our Services. We do not use functional cookies to target you with online marketing. While these cookies can be disabled, this may result in less functionality during your use of our Services.
      • Performance or Analytics CookiesThese cookies collect passive information about how you use our Services, including webpages you visit and links you click. We may use the information collected by such cookies to improve and optimize our Services. We do not use these cookies to target you with online marketing. You can disable these cookies as set forth below.
      • Advertising or Targeting CookiesThese cookies are used to make advertising messages more relevant to you.  They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. Our third-party advertising partners may use these cookies to build a profile of your interests and deliver relevant advertising on other sites. You may disable the use of these cookies as set forth below.
    2. Your Choices.  Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. You can exercise your preferences in relation to cookies existing on our Services by taking steps outlined below.
      • First-Party CookiesYou can use the browser with which you are viewing this Site to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the "Help", "Tools" or "Edit" settings). Please note, if you set your browser to disable cookies, you may not be able to access certain areas of the Site.  Also, if you disable cookies, other parts of the Services may not work properly. You can find more information about how to change your browser cookie settings at https://www.allaboutcookies.org .
      • Third-Party CookiesIf you wish to opt-in or opt-out of third-party advertising networks and similar entities that use advertising cookies, then please visit https://www.aboutads.info/choices . For more information about third-party advertising networks and similar entities that use these technologies, please see https://www.aboutads.info/consumers .

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.  In addition, most web browsers provide help pages relating to setting cookie preferences.

  1. Web Pixels.  To see how successful our marketing campaigns or other goals of the Services are performing, we may use conversion pixels, which fire a short line of code to tell us when you have clicked on a particular button or reached a particular webpage. We may also use web pixels to analyze usage patterns on our Services. The use of a pixel allows us to record that a particular device, browser, or application has visited a particular webpage.
  2. Analytics.  We may use third-party service providers to monitor and analyze the use of our Services, such as Google Analytics.  Such service providers often have their own separate privacy practices.
  3. Other Tracking Technologies.  We may also use Tracking Technologies to collect "clickstream" data, such as the domain name of the service providing you with Internet access, your device type, IP address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our Site, webpages viewed, content searched for, access times and other relevant statistics, and assign unique identifiers to the device or other credentials you use to access the Site for the same purposes.
  4. Do Not Track.  Some Internet browsers, such as Internet Explorer, Firefox, and Safari, include the ability to transmit "Do Not Track" or "DNT" signals, which you may employ at your discretion.
  5. Location Information.  You may be able to adjust the settings of your device so that information about your physical location is not sent to us or third parties by (a) disabling location services within the device settings; or (b) denying certain websites or mobile applications permission to access location information, by changing the relevant preferences and permissions in your device or browser settings.

4. Security Precautions

We maintain reasonable physical, electronic, and procedural safeguards designed to guard your personal data from unauthorized processing, use or disclosure. Our security measures aim to prevent unauthorized access to or disclosure of your personal information.

However, the Internet is not an absolutely secure environment, and we cannot guarantee that your personal data will be secure. We therefore strongly recommend that you use a secure method and use a complex password to help us ensure the security of your account. We also strongly advise that you neither share your password with others, nor re-use passwords on our Services that you use on other sites or apps, as doing so increases the likelihood of your being the victim of a credential-stuffing attack or other malicious cyber behavior. If you feel that the security of your account or personal data has been compromised, please immediately contact us as described in the "Contact Us" section below.

5. Certain Rights You May Exercise

5.1 Access, Correction, and Deletion of your Personal Information. You have the right to access, correct, or delete any personal information that we might collect. To protect the privacy and the security of your personal information, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements may allow or require us to refuse to provide or delete some or all of the personal information we maintain. To exercise your rights, you may contact us as described below.  We may not accommodate a request to delete or change information if we believe the change would violate any law or legal requirement or cause the information to be inaccurate.

5.2 Unsubscribing from Marketing Communications. If you do not want us to use your email account to send you marketing emails or non-transactional promotional materials, please directly click on the unsubscribe link at the bottom of any of our email messages to you.

5.3 Lodging Complaints. If you believe we have infringed or violated your privacy rights, please contact us, as required by the K9 Top Coat Terms and Conditions [hyperlink] so that we may attempt to resolve any issues informally to your satisfaction.

5.4 Right to Opt-Out of Selling.  Residents of certain states, such as California and Virginia, have the right to opt-out of having their personal information sold. We do not sell your personal information, as that term is generally understood, but certain privacy laws may define “sale” or "personal information" in such a way that: making identifiers linked to you available to limited third parties, for a benefit, may be considered a "sale." We may share identifiers and inferences about you with third parties in such a way that, under such privacy laws, could be interpreted (rightly or wrongly) as “selling.” If your state allows you to opt-out from such “sales,” then you may exercise your opt-out right by contacting us via email or the “Contact Us” link on our Site.

6. Retention

We may retain your personal data, including any correspondence you have with us, only for as long as is necessary for the purposes set out in this Policy, including retaining Personal Data to comply with our legal obligations, to resolve disputes, for information security purposes, or to enforce our legal rights, terms, or policies.

7. Third-Party Websites

Our Site may contain links to third-party sites or apps, or vice versa. This Policy does not apply to those third-party sites. We recommend that you read the privacy statements of any other sites that you visit as we are not responsible for the privacy practices of those sites or apps.

8. Children

Our Site and Services are not directed to, and we do not knowingly collect personal information from, children under the age of 18 or minors (as defined by applicable laws). If you are a minor, please do not attempt to fill out our forms or send any personal information about yourself to us. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us immediately to remove the relevant personal information and unsubscribe the minor.  If we become aware that a minor has provided us with personal information, we will take steps to promptly delete such information from our files.

9. Extraterritorial Transfers of Personal Data

This Privacy Policy only applies to residents of the United States.  Please also note that if you are a U.S. resident and you use our Services, your personal data may be accessed or transferred outside of the United States.  Foreign jurisdictions may have data protection laws that are less protective than the laws of the jurisdiction in which you reside.  If you do not want your information transferred to, processed, accessed, or maintained outside of the United States, then you should immediately cease accessing the Site and using our Services.

10. California Privacy Rights

This section applies only to California residents. Pursuant to the California Consumer Privacy Act of 2018, as amended and pursuant to its regulations and successors (together, “CCPA”), below is a summary for the last twelve (12) months of the personal information categories, as identified and defined by the CCPA (see California Civil Code § 1798.140(o)), that we collect, the reason we collect the personal information, where we obtain the personal information, and the third parties with whom we may share the personal information.

We may collect the following categories of personal information when you use our Services:

  • identifiers such as a name, address, unique personal identifier, email, phone number, payment method(s), your device’s IP address, and non-directly identifiable alphanumerical numbers associated with your devices;
  • commercial information such as records of products purchased, obtained, or considered by you;
  • Internet or other electronic information regarding your browsing activity, length of visit and number of page views, click-stream data, locale preferences, your mobile carrier, date and time stamps associated with various transactions, and system configuration information; and
  • audio recordings of your voice to the extent you call us, if permitted under applicable law.

We generally do not collect protected classifications about our users, biometric information, or education-related information. For more information about the personal information we collect and the purposes for which we use it, please see to Section 1 above. The categories of third parties with whom we may share your personal information are listed in Section 2.

If you are a California resident, you have rights in relation to your personal information; however, your rights are subject to certain exceptions. For instance, we cannot disclose specific pieces of personal information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the personal information, your account with us or the security of our network systems. To assert your right to know or your right to delete your personal information, please see the "Contact Us" section below. To confirm your identity, we may ask you to verify personal information we already have on file for you or other documentation that verifies that you are whom you claim to be. If we cannot verify your identity based on the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes.

  • Right Against Discrimination . You have the right not to be discriminated against for exercising any of the rights described in this section. We will not discriminate against you for exercising your right to know, delete or opt-out of sales (as set forth below).
  • Right to Know. You have the right to request in writing a list of the information we have collected or disclosed about you, the business purposes involved, and the sources of such information. You have the right to request a copy of the specific personal information we collected about you during the 12 months before your request.
  • Right to Delete. You have the right to request that we delete any personal information we have collected from you or maintain about you, subject to certain exceptions.
  • CCPA Right to Opt-Out of Selling. You have the right to opt-out of having your personal information sold. To exercise this right, please see the "Cookies" section above for a description of opting out of cookies and controlling browser settings.
  • Use of an Authorized Agent to Submit a Request . Only you or a person you formally authorize to act on your behalf may make a verifiable consumer request related to your personal information as a California consumer. If you use an authorized agent to submit such a request, we will require written proof that the authorized agent has been authorized to act on your behalf or a copy of the power-of-attorney document granting that right.

In addition, California's Shine The Light law permits customers who are residents of California to request information regarding our disclosure, if any, of certain personal information to third parties for their own direct marketing purposes (see California Civil Code § 1798.83 (e)(7) for a list of personal data categories). You can submit a disclosure request using the contact information provided below, once per year, free of charge.

11. Other States’ Privacy Laws

  1. Nevada.  This paragraph applies only to Nevada residents. We could be deemed to "sell" "covered information" of Nevada "consumers," as those terms are defined by Chapter 603A of the Nevada Revised Statutes.  If you are a Nevada consumer, please inform us via email that you would like us to provide you notice, at which point you will have an opportunity to be verified and exercise your opt-out rights under that law. You may contact us as described below. It is your responsibility to keep your contact information current with us.
  2. Colorado, Connecticut, Virginia and Utah.  Each of these States affords their residents the rights to:
  • confirm whether we process their personal information;
  • access and delete certain personal information;
  • data portability; and
  • opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also afford their residents rights to:

  • correct inaccuracies in their personal information; and
  • opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

Based on our own current knowledge and reasonable belief, our opinion is that we do not currently use, share, or sell data in a manner that would trigger these statutes’ opt-out requirements.  Nevertheless, to exercise any of these rights, please email us at [email protected].

  1. Contact Us

If you have any questions or concerns regarding any privacy-related information included in, or omitted from, this Privacy Policy, then please contact us.  You may submit any privacy-related inquiries or complaints to us via email at [email protected], or by regular mail to the following postal address.

K9 To Coat, LLC
ATTN: Privacy
2055 San Joaquin
St Fresno, CA 93721